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Shipping & Returns

Shipping

FREE SHIPPING on all orders over $50.00 (Sale or promotional items not included)

Order processing usually takes 24 - 48 hours and does not include weekends or holidays

Sorry we cannot ship to P.O. Boxes.

Not all styles/colors shown on our website are available in our store. Kindly email or call for in store availability.

In regards to international shipping, the customer is responsible for all applicable Customs duties.


Returns & Replacements

Exchanges – We will gladly exchange any item you receive from our website within 14 days of delivery. Just return your purchase in unworn condition in the original box and enclose a note stating your preference. Contact us at customerservice@tiptopshoes.com or call as at 1-800-WALKING for a return form.  While we do not provide free returns, a link for a discounted return shipping is below (scroll down).  The correct size will then be shipped to you free of charge.

Refunds – You may also return your purchase in unworn condition in the original box for a full refund within 15 days.  While we do not provide free returns, a link for discounted return shipping is below


Click here for our return form

RETURN LABEL SERVICE

GET RETURN LABEL

When using the return label service, up to $9.99 will be deducted from the total amount of your refund (depending on box size and weight). Once we receive your return, please allow up to 5 days for return processing. Return label service is only available for customers within the continental United States. 

Please follow the below steps to ensure a speedy and easy return

  1. Include a copy of your packing slip or order number
  2. Drop the box off at your closest FedEx location.  If you are not sure where the closest is to you, click here at fedex.com/locate or take it to any USPS location.
 

Return Policy

-Returns without the original packaging will not be accepted for refund or exchange

-Worn merchandise will not be accepted for refund or exchange

-All returns must be received back within 15 days of order date

-If merchandise that is sent back is worn or in unsaleable condition, it will be returned to the customer at their expense.

 

Phone Orders – We will be happy to take phone orders. You can call us at 1-800-Walking (800)-925-5464